Clinical Support Specialist
Louisville, KY
Full Time
Mid Level
Enterra Medical, an emerging medical device company, has developed and is commercializing a novel, active implantable device focused on the treatment of Nausea and Vomiting secondary to Gastroparesis. The Enterra Medical business was launched as an independent company, spinning out of Medtronic in January of 2022.
The Enterra Medical Clinical Support Specialist is a predominantly clinically driven position designed to support surgical implant placement, post operative patient management, troubleshooting, customer service, HCP and patient education activities, and clinical study support when requested. In certain instances, this person may be engaged in market development activities depending on the needs of the business and territory.
Responsibilities:
#LI-hybrid
The Enterra Medical Clinical Support Specialist is a predominantly clinically driven position designed to support surgical implant placement, post operative patient management, troubleshooting, customer service, HCP and patient education activities, and clinical study support when requested. In certain instances, this person may be engaged in market development activities depending on the needs of the business and territory.
Responsibilities:
- Provide expert clinical support to physicians, APPs, and other health care providers during the evaluation, implantation, and post operative management phases of the therapy.
- Educate and train health care professionals on gastroparesis treatment, associated clinical data, patient selection, and appropriate implementation of Enterra Therapy.
- Respond to customer needs, questions, and concerns regarding products and services.
- Appropriately record and submit any product observations and/or complaints to the Enterra Medical Quality Management System.
- Support, as needed, clinical study efforts from Enterra Medical.
- Partner effectively with the Therapy Consultant Team on assigned activities.
- Manage the company's resources within guidelines and governmental regulations.
- Be available for calls after normal working hours as needed by the customer and Enterra Medical.
- Bachelor’s degree with a clinical focus and/or Allied Health/Life Sciences.
- Minimum of 3 to 5 years’ documented experience in patient/clinical care.
- Experience in supporting surgical procedures and/or supporting gastroenterology/foregut disease states strongly desired.
- Ability to travel extensively between 50-70% of working hours.
- Must be local to Louisville, Kentucky
#LI-hybrid
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